In this very first episode of GrazeCast, Blaine and Brooks Hitzfield share their top three strategies for retaining customers.
Blaine's Top Three:
1.) Focus on convenience! - Make your business easy to do business with!
2.) Develop meaningful follow-ups! - Nurture your relationship with special emails and personal touches!
3.) Create a "sticky" product! - Find your staples that keep people coming back over and over.
Brooks's Top Three:
1.) Master your story! - Use storytelling and behind-the-scenes glimpses to attract your customers and keep them engaged!
2.) Keep things fresh! - Schedule new product releases and promotions regularly to build anticipation!
3.) Have a customer recovery campaign! - Develop a campaign to figure out why your customers have chosen to leave!